Q:
How do I place an order?
Browse products, add items to your cart, proceed to checkout, and complete payment using M-Pesa.
You'll receive an order confirmation via email.
Q:
How do I track my order?
You can track your order in your account dashboard under "My Orders."
You'll also receive SMS and email updates on your order status.
Q:
Can I cancel my order?
You can cancel your order within 24 hours of placing it.
Contact
support@elorehub.co.ke with your order number.
Q:
How does M-Pesa payment work?
During checkout, enter your M-Pesa registered phone number.
You'll receive an STK Push prompt on your phone. Enter your PIN to complete payment.
Q:
What if my M-Pesa payment fails?
If your payment fails, check your M-Pesa balance and try again.
If the issue persists, contact
support@elorehub.co.ke
or call our support line.
Q:
Is M-Pesa secure for payments?
Yes! All M-Pesa transactions are processed through Safaricom's secure payment gateway.
Your financial details are never shared with EloreHub or the seller.
Q:
How long does delivery take?
Delivery takes 2-5 business days depending on your location.
Some areas may have same-day or next-day delivery available.
Q:
What are the delivery charges?
Delivery charges vary based on your location and delivery zone.
The exact fee is displayed during checkout before you confirm your order.
Q:
Can I change my delivery address?
You can change your delivery address before the order is shipped.
Contact the seller immediately through your order dashboard.
Q:
What is your return policy?
We accept returns within 7 days of delivery for eligible items.
Products must be unused and in original packaging.
Each seller has specific return policies listed on their store page.
Q:
How do I get a refund?
Once your return is approved, the refund will be processed to your M-Pesa account
within 24-48 hours. You'll receive an SMS confirmation from M-Pesa.
Q:
How do I update my profile?
Log in to your account and go to "My Profile" or "Account Settings."
You can update your personal information, phone number, and delivery addresses there.
Q:
How do I reset my password?
Click "Forgot Password" on the login page. Enter your email address
and we'll send you a password reset link. Follow the instructions to create a new password.