Frequently Asked Questions
Governing procedures for purchases made at Mama Joy's Bakery.
Last Updated: November 04, 2026
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Q: Do you deliver nationwide?
A: We deliver within Nairobi and up to 50km outside. Contact us for special delivery arrangements.
Q: How do I place an order?
A: Browse our store, add items to your cart, and checkout. Pay via M-Pesa and we'll confirm your order immediately.
Q: How long does delivery take?
A: We deliver within 24-48 hours of order confirmation. Same-day delivery is available for Nairobi orders placed before 10 AM.
Q: Can I customize my cake?
A: Yes! Contact us directly for custom cake orders.
Q: What if I'm not satisfied with my order?
A: We take quality seriously. Contact us within 24 hours and we'll make it right.
Q: Do you accept returns?
A: We accept returns within 24 hours for fresh issues. Please contact us immediately with photos of the issue.
Q: How do I contact you?
A: Call us at +254 712 345678 or email orders@mamajoys.co.ke
A: We deliver within Nairobi and up to 50km outside. Contact us for special delivery arrangements.
Q: How do I place an order?
A: Browse our store, add items to your cart, and checkout. Pay via M-Pesa and we'll confirm your order immediately.
Q: How long does delivery take?
A: We deliver within 24-48 hours of order confirmation. Same-day delivery is available for Nairobi orders placed before 10 AM.
Q: Can I customize my cake?
A: Yes! Contact us directly for custom cake orders.
Q: What if I'm not satisfied with my order?
A: We take quality seriously. Contact us within 24 hours and we'll make it right.
Q: Do you accept returns?
A: We accept returns within 24 hours for fresh issues. Please contact us immediately with photos of the issue.
Q: How do I contact you?
A: Call us at +254 712 345678 or email orders@mamajoys.co.ke